Shipping Policy for Mini Hair Care Website

At Mini Hair Care, we understand the importance of fast and reliable shipping when it comes to beauty care products. Therefore, we have formulated a comprehensive shipping policy to ensure a hassle-free experience for our customers in Malaysia. Please take a moment to read the following guidelines:

1. Shipping Methods and Timeframe:

   a. Standard Shipping: We offer standard shipping services across Malaysia. The estimated delivery time is approximately 3-7 business days, depending on the location.

    b. International Shipping: International shipping is available in selected countries.

2. Shipping Charges:

   a. Standard Shipping: free shipping for all deliveries within Malaysia except Sabah and Sarawak.

   b. International Shipping: International shipping is available at an additional cost. The exact charges will be displayed at the checkout based on the weight and dimensions of the order.

3. Order Processing Time:

   a. We strive to process all orders within 1-2 business days. However, during peak seasons or promotional periods, processing time may be slightly delayed. We appreciate your understanding and patience.

   b. Please note that orders placed after 10.00 am will be processed on the next business day.

4. Shipping Restrictions:

   a. We currently ship within Malaysia and international shipping with selected countries.

   b. Due to specific regulations and restrictions, certain products may have shipping limitations to certain countries. These details will be provided on the product pages.

5. Shipment Tracking:

   a. Once your order has been dispatched, we will provide you with a tracking number via email. You can utilize this tracking number to monitor the progress of your shipment.

   b. In case you face any issues with tracking your order, please contact our customer support team, and they will assist you accordingly.

6. Delivery Issues:

   a. If your order is not delivered within the estimated timeframe, please allow an additional 1-2 business days. Delays can occur due to unforeseen circumstances such as bad weather or logistical challenges.

   b. If the delivery is significantly delayed, please contact our customer support team, and we will investigate the matter promptly to provide a suitable resolution.

    c. We are not responsible for any delays or damages that occur during shipping. Risk of loss and title for products purchased from the Website are transferred to you upon delivery to the carrier.

7. Incorrect Address:

   a. It is the customer’s responsibility to provide an accurate and complete shipping address during the order placement. We will not be held responsible for any delays or additional charges incurred due to incorrect address details.

   b. In case you realize that the shipping address provided is incorrect, please contact our customer support team immediately. We will make every effort to update the address if the order has not been dispatched.

Please note that this policy is subject to change without prior notice. Any updates or modifications will be communicated to our customers through our website or email.

If you have any further questions or require assistance with our shipping policy, please do not hesitate to contact our customer support team.